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Frequently Ask Questions

Do you ship to my state / country?

We offer discreet and secure delivery to all States in US and worldwide except in India. No medical card require and no signature require for the package all you need to do is place your order complete payment and forward the payment receipt (picture ) so we can proceed with your delivery.

Do You Ship on Weekends?

We do not ship on weekends.  All orders place after the 6 AM cutoff on Saturday and during weekends will be shipped out on Monday for overnight delivery on Tuesday.

Ordering & Payments

Unpaid Orders Cancellation Policy
Once you have placed your order with us, payment must also be submitted before we can fulfill.  If you missed the payment step when placing your order, there is also a link that can be found in your order confirmation email.
NOTE: For accounting and inventory purposes, orders that are left unpaid after 48 hours will be CANCELLED, and you’ll have to resubmit another order into our system.

How do I know when my order has arrived?
Every order comes with a separate email notification, one for the shipping that will include your tracking info, and another that will notify you that it has been delivered.

Also, drivers typically ring the bell when the drop the package off.

Is My Order Guaranteed to be Delivered Next Day?
We strive to meet exceptional standards in next day delivery, however, because overnight shipping is such a small window of time to work with, there can be unforeseeable elements that can cause delays such as weather, traffic, road construction, and other elements out of our control.  Because of this, we cannot guarantee overnight delivery, but our rate of success is good!  Please understand as well, that we using a shipping service, and delays that occur are beyond our control!

*Please note: Remote or rural areas do have a higher chance of delivery delays, because of shipment routing.  Please consider this and understand the chances of possible delay if you order.

I Don’t Want To Wait Around All Day For My Order

You don’t have to!  We have a notification system set in place, so the moment that your package gets dropped off, you will immediately receive an email notification saying it’s been delivered.

What shipping method does CSC use?

We utilize a variety of carriers, with most orders shipping via USPS or UPS. Express Shipper is our choice of carrier, allowing us to ship your order to you at the lowest possible delivered price. It takes 48 hours maximum for orders within the USA and 72 hours maximum for worldwide delivery. ( Discreetly)

Do we lab test our products?

All empire extracts products are regularly tested in independent laboratories to ensure 99+% in purity. Lab reports available on request.

Do we lab test our products?

We do refund payment if a client complain about the quality, even thought it has never happened, but if any client complain about our quality, then we refund his money and collect our products.

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